May 15-18 2023 I recently stayed in King of the Mountain Cabin from Hearthside and was greatly disappointed. This was a work retreat that was centered around women in our industry and we had 28 atten...

We stayed here on 2/17-2/18 and at around 3:30 AM, I discovered multiple bed bugs crawling on both beds. We had a 13 year old and a 3 month baby with us who both got bit. Management changed us to a ki...

We checked into our room on Saturday, September 2nd around 3 and we had 2 rooms that were together. We did notice when we first got there a bunch of mattresses outback when we were going up the ramp b...

April 17 and 18, 2024. Woke up Thurs morning with bites all over, saw bed bug crawling on pillow, took video up to front desk, gave us another room Thurs night, woke up bites all over, went to front d...

October 27, 2023. Just got to room and bedbugs were crawling all over the bed. Also a roach on the wall. Showed front desk pictures, they refused to refund. We left and had to book another room else ...

Checked in August 25 and checked out August 28, 2023. Upon leaving hotel Monday morning I noticed bites all over me. I've reached out to management and corporate. They had room checked on August 30 ...

May 27th into 28th 2023 130am Brought dead bug to front office where they informed me they're completely booked for the evening and can not move my room. No where to go in the area as everything w...

Adult bed bug on pillow, many small translucent \'babies\' on same pillow. Husband found 2 additional adults on that bed. None found on opposite bed. Management said they were booked full, but they di...

It was second night of our stay on 08/27 around 10:30pm I was sleeping and I got bite 3-4 places in straight line and found huge adult bed bug crawling on my bed. Front desk came to room and verified ...

Stayed 1/5/20 - 1/7/20 and my 8yr old son endured approx 20 bed bug bites that showed up the evening of 1/7/20. The Resort had the room inspected and confirmed that it was indeed positive for bed bugs...

We arrived in our room Friday, August 25, 2017, room 2211. On Saturday we ventured out a while and upon returning, saw that towels had been replaced but beds were not made. I went to straighten the b...

4/10/22 2:40 AM I woke up to a bedbug on a pillow I jumped up and killed it and called the front desk, they changed me to a different room and offered me a refund for that night....

Stayed there for 2 nights and daughter got eat up by bed bugs ...

Observed one bedbug around 10 pm October 28th on one of the queen beds. No bedbugs or excrement noted on any mattress or anywhere else in room. I had been a guest since 10/21 in same room. I put the b...

I checked around 8:15pm on Monday,April! 10,2017. I did not see anything suspicious . I had stayed at the Oak Tree in the Spring of 2016, as a member of a group from work, without incident. I returned...

Discovered bites down side of my neck and on my back on Friday January 27 when checking out of stone hill lodge. Reported to staff and was told someone would contact us. Heard nothing so we stopped ba...

We checked into Wilderness Of the Smokies on 1/19/2021. We were booked for the 19th-22nd. The first night we were ate up by bedbugs. We called security, took pictures and videos of them. We were then ...

Found 3 bed bugs in our room the morning of 2/11/19. Front desk staff was notified immediately. We were moved to another room, hotel staff treated all of our belongings as well as the original room. W...

Check in was Saturday June 17, 2017 and reservation check out was to be Wednesday June 21, 2017. Early Tuesday morning (June 20, 2017) I was making the bed in the master bedroom and notice 2 bedbug...

We checked in to this cabin on 7/7/18 .The same night we found bugs in bed. My daughter has bites of bugs and we can’t sleep in the bed. I told to office but until now I did not find any response f...