2011-10-13 14:45:09
Americas Best Value Inn, formerly Regency Inn
1070 S. State St., Ukiah, CA 95482
Ukiah, CA
This complaint is about the motel operating as Americas Best Value Inn, formerly Regency Inn, at 1070 S. State St., Ukiah, CA 95482. The sign outside the motel said "Regency Inn" at the time we went there, but they were referenced as Americas Best Value Inn on our credit card statement. If you look them up using Street View on Google Maps, you'll see the sign now says "Americas Best Value Inn." According to discussion via phone with an Americas Best Value Inn customer service representative, and also a phone call to this particular location: Although this particular location is not listed on the Americas Best Value Inn website, it is still active with the Americas Best Value Inn motel chain and operates under the name of Americas Best Value Inn. The room we were given had a bed bug infestation. The bed was crawling with bed bugs, and the bedding was heavily stained and littered with hair. There were bed bugs behind the headboard. The carpet was also heavily stained. Needless to say, it was a filthy room. We had checked in at around 3 in the morning. We were on our way from Central California to Oregon and just needed a place to stop. Within minutes of checking in and finding the room as it was, we went back to the front desk and attempted to check out, but the woman who had checked us in was no longer there; there was no longer any employee at the front desk. We repeatedly rang the buzzer, and no employee appeared. Of course, we did not bother to stay overnight; we just left the key at the front desk and left the motel. Later, we phoned the front desk to complain and demand a refund. The same woman who had checked us in answered the call. (I know it was the same woman as she had a distinctive accent, and she expressed that she remembered checking us in.) She stated that she had not heard the buzzer. She also stated that she felt it was unsafe to be present at the front desk at the time of night that we were ringing the buzzer, and she refused to grant a refund. Furthermore, there were loiterers on the premises who were intoxicated, noisy, and making violent threats. There also appeared to be illegal activity on the premises, namely illegal drug use and prostitution. We actually witnessed drug dealing taking place on the stairs of the motel, when we were on our way from the front desk to our room right after checking in. Our experience at this motel was amazingly bad. It was not sanitary or safe to stay there.

---

My Location (Hotel, Apartment) Is Not Listed Above
Report New Hotel Or Apartment

Type of Complaint
Hotel Apartment Office Movie Theatre Other

Please Add Hotel Or Apartment Name


Please Add Address of Location


Zip Code of Location


Your Name


Your Email (Will Not Be Posted Online or Spammed)


Room or Apartment Number (Room/Apartment where incident occurred)


Add Bed Bug Incident Report




* If you have any pictures, please email it to bedbugreports@gmail.com and reference this incident.
Please type code above: