Anonymous

My sons and I visited for 3 nights over the holidays 2025, while we visited family in the area. Upon first appearance, the room (Room 3A) was very nice. However, I was woken up at 1am to the sounds of my son screaming from the guest room. He had bed bugs crawling all over him and they were all over the bed. I immediately called guest services and they had the security guard move us to the last remaining room. He was very helpful and apologetic. We left the most exposed belongings in the room to be properly sanitized. The second room we were moved to (Room 17A) was absolutely disgusting and appeared to have never had any upkeep or care. Everything was outdated and holes were sloppily patched over. Upon doing a thorough bed bug search in this room, the mattresses in the bedrooms appeared to be okay but the one on the sofa bed had potential remnants of bed bugs. When we called guest services, we were told there were no other available rooms. My son that had been bitten by the bed bugs was very traumatized by the event and decided to sleep in the cold car rather than risking it with another mattress. Needless to say, none of us slept that first night. The manager called the next morning a little after 9am and offered us a new room (Room 13B). This was a very nice room and did not seem to have any bed bugs. The only compensation the hotel would agree to was to reimburse us for the first night and refund our resort fees (which are ridiculous considering the fact that the property is run down and has very little in the way of amenities). My sons and I ended up spending over 1/3 of our trip moving our belongings, sanitizing everything, and repeatedly washing and drying clothes to ensure that we did not bring any critters home with us. After moving to 17B on our 2nd morning, I took a drive over to 3A to make sure that we did not leave any belongings behind. I immediately noticed that the room had been completely made up, looking as though they were readying it to be rented out again. I questioned the housekeeping Manager about it and she stated that it would be illegal for them to rent the room out before having it inspected. However, it was suspicious as to why they would make up the room if it was going to be inspected.

• Bedbugs Found
• Requested Refund