Anonymous

We checked in on May 10. 2024. We were visiting my mother in law who also booked a room at this hotel. My wife woke up to something and when she got out of bed and pulled the sheets back 2 live bed bugs were crawling around. She immediately woke up our 8 yr old to inspect her. We collected 3 live bed bugs to take to the office to show them. Before telling management my wife and I took video and pic evidence of the disgusting things we had seen. This all happened around 2 am. after we collected enough evidence we went straight to the front desk to report the problem and they said the owner doesn't come in until 9 am and she would let them know. We didn't have anywhere to go as it was 2 am. We had to sit and wait in room 110 until the owner arrived. To say angry and disgusted was a understatement. I then bagged up our luggage and told my mother in law who was just 4 doors down in room 115. When the owner finally showed up he began to tell me that we brought them. Ummm no absolutely not. I then showed him the video that we took of the plastic covering of his bed that was infested with the bugs. He never apologized and was careless and very rude. He said he would issue a refund but it would take 3 days. This was on sat. May 10th. didn't receive anything from then until the following Monday. I paid $77.58 they issued a refund of $20. I went back to the front desk bc I wanted to know why or how they got that amount when they put my family put of a room and money. They barely spoke good English but he blamed me again about the time. I had noticed at 2 am. We had to wait to until 9 am for him to get there. Timing wasn't our fault it was there's. I'm so disappointed that anyone who acts like this man and his wife did are dealing with adults like they are children. I then called the health department to do an inspection because that Monday they had someone in that room we were in. DO NOT STAY HERE.

• Bedbugs Found
• Requested Refund