Anonymous

I checked into a four-person hostel room at Hostel Fish on 8/20. I couldn't sleep that evening, so I turned on my reading light at approx. 1 am and I immediately saw bed bugs crawling on my bed. I immediately reported this to the person working at the front desk. She told me that due to the "contamination," they couldn't put me in another room, nor could they help me to another room. They said that the only option available to me was to give me a new set of sheets for the bed I had. The manager finally joined the gal and me, and he told me that if I wanted to transfer hotels, they would cover those costs, as well as my laundry and Lyft to the new hotel. The manager said he could not do anything and gave me the email address for the GM. I got a new (affordable) booking and left around 2:30 am. I emailed the GM in the morning, who said that they would not cover my new hotel booking or anything that the manager said they would. They did refund me for the two nights I had booked there, but the whole experience was unprofessional, gross, and to be avoided. DO NOT STAY HERE.

• Bedbugs Found
• Requested Refund