Anonymous

I definitively got bed bugs from this hotel after staying in room 1703. I checked in on November 14, 2022 and the morning of November 17, 2022, woke up with 30+ bed bug bites all over my body. I reported this to the hotel, they relocated me to room 2207, and I had to send an email to corporate in order to personally speak to Obeddie Hawkins, their director or revenue management. He would only comp my stay for the days I was in the bed bug infested room. I was made to feel invalidated and was being treated like a hysterical woman, not someone experiencing a valid and disturbing issue. The hotel claims the test results from a third party bed bug inspector came back negative. However, I have NEVER had bed bug bites a day in my life and had it confirmed by a Harvard graduated doctor via an online medical visit that Swissotel was the source of my bedbug bites given the timeline of their appearance and my symptoms. Swissotel, you should be ashamed of yourselves. I went as far as bringing a lawyer to speak to management, but Eddie wasn't available and apparently he's the only person who can comp people's stays. I am writing this review furiously as I feel pervasively itchy and experienced professional gaslighting from Swissotel. If you look at their TripAdvisor reviews you can see that since 2016 it is documented they have had issues with bedbugs. This is not okay for a 4 star hotel!

• Bedbugs Found
• Requested Refund