Anonymous

My daughter checked in to Super 8 hotel on North Rock Rd Wichita, KS on Sunday October 8, 2018, on October 9th around 11ish she went to pick up my 1 year nephew from the other bed and plain as day there was a full grown bedbug. She took a picture and immediately went down to the night attendant, she took a glace and went to room 309 inspected one corner of the bed and informed my daughter she must have brought them in. She was mortified and rightfully so, she asked for a full refund and at first FD was starting the process and my daughter mentioned the lack of customer service and FD got upset and closed the window and refused to help my daughter. The scene had no need to escalate, but my daughter having no clue what to do called the police and the police confirmed it was a bedbug and in the end said it was a civil matter and asked my daughter to leave since the attendant was refusing service. I have video and my daughter was notable upset, but was not belligerent to the night attendant and at one point the night attendant sat down and starting eating cheese puffs and a sandwich ignoring my daughter. Another customer in the lobby talked about bedbugs in there room. I have contacted corporate and got the run around. I contacted the hotel directly and was told the GM was in and out and left and message for him to call me as well as the assistant manager (would not be in till 3pm ). I contacted customer service and was able to put in a “concern” they called it and got a reference number and was told I’d hear back in a week. Their behavior was unacceptable. My daughter called the health department and they are going to the hotel today to inspect. I will not stop trying to get her a refund.

• Bedbugs Found
• Requested Refund

Anonymous

03/16/2019. 2:00am Bed bug was crawling on my daughters bed pillow. We put it in a cup and called the front desk up to inspect. It was confirmed bed bugs. I would have to recommend not staying here. This is the second time finding bedbugs at this location Last time we stayed was about 5months ago. Nice updated hotel but clearly infested.

• Bedbugs Found
• Requested Refund