Anonymous

On 08-24-2015 room 202 approximately around 12:20am my hubby woke up complaining something ain't right he went on to tell me something is biting me. He ask me to scratch his back and ask me if I see anything my response was" no I don't see anything so he turn back over within 10min he got up to turn the lights on to say something is keep biting me.So I got up we pull back the covers and to my surprise there were tiny little bugs crawling for the moment I'm thinking maybe it's something coming from the ac unit since it's blowing out air directly on us. While we were looking at these tiny little insects one bug was crawling on my hubby neck he quickly reached for it from his neck and I'm guessing my hubby must of pinch it to hard between his fingers and OMG" something is just not right. We were puzzle of why would this little bug have blood. So we collect as many as we could in a cup we than google and to come find out we were dealing with BED BUGS " so disgusted talking about mad. We had to call an off side service person to our room because after certain hours there's no front desk service. But I had to call both numbers several times before someone came. I literally left a threat message by saying" if no one comes ASAP I'm gonna call the police. Within 5min later some one came and the two that did arrived by the names of NAMEWITHELD & mark they came to the room took a look at my hubby back we showed them the bugs that we collected they told us there's nothing they can do to give our money back that we would need to wait in the morning. So we were put in room 208 and NAMEWITHELD than ask me to spray the bed down with Lysol that I had bought with me. He pulled the sheets off bed I just started spraying but while I was doing that. NAMEWITHELD says to me" would it be alright if I go and get the exterminator spray I told him sure. He came back to room 208 with the spray but with me spraying with Lysol and he spraying the exsterminator solution it was just to much chemicals to be breathing at one time. So I had to say "whew that's enough.NAMEWITHELD was very helpful and very apologetic to me and my hubby he actually told us what to get for the bedbug bites and for us to put our night clothes and used clothes in a plastic bag so that they could be launder in the morning by their staff. So when NAMEWITHELD left I said to my hubby" we're not sleeping in that bed by this time we couldn't sleep we kept looking for bedbugs we even went to sat on the balcony as long as we could till I said" let's go sleep in our vehicle till their office opens in the morning. Talking about a good comfort zone we started thanking our lord and savior Christ for our vehicle to be so big and roomy. As we talking with Jesus we drifted on to sleep.... " thank you lord" The morning has came we go into the office to speak with the front desk clerk to tell her what happen last night. We showed her the pictures of the bedbug bites and the bedbugs that I collected in container to show. She also was very apologetic offered us to look at room 112 or room 124 and to say I can refund your money back. But that's when NAMEWITHELD went on to say" bedbugs are terrible this year here in myrtle beach. they're every where you go even if you go to an five star hotel they're there also. So we thought about what she said to us and went to look at the rooms she had offered. We came back to say we'll take room 124 she apologize to us again and took off $39.00 for the first night.NAMEWITHELD was very kind and she showed us all kinds of kindness that she could give to us and we do appreciate that. While we were talking here comes the housekeepers everything was fine until Sylvia told NAMEWITHELD the maid that we need to close room 202 due to bedbugs. She went to the room and a few minutes later she came back to say to us " I clean that room yesterday and I didn't see no bugs today" all I could say to her was " they're in there" NAMEWITHELD the maid really need an in service class on bedbugs and how not to be in disagreements with customers when they have the evidence and two of their own staff saw it with their eyes.we than ask slyvia could we have a copy report for room202 that's when she said to us there's no report that we would have to wait till Wednesday to speak with their manager Henry. On wednesday 08-26-2015 around 9:30am we spoke with NAMEWITHELD the manager about what happen and his response was " I was called about has happen to you and your hubby and I'm so sorry that happen. He ask us what would he like to do for us" our response was we realize there's nothing he could of done the damage was already done but what was most appreciative was his eye to eye contact and being also apologetic and he listen to us without appearing not to be listening to us. We told what NAMEWITHELD has done for us and my hubby told him instead of y'all treating room 202 it would be best if you throw both beds away if bedbugs are in one bed I'm sure bedbugs are in the other bed. The manager agrees with my hubby. So we ask him for a copy of the report and his response was there's no report so my hubby said could he give us a copy of the exterminator bill. His reply was yes I can get that for you when he comes.I also told him about his maid Denise. But to our surprise as we were out during the night we could see room 202 was open the lights were on and the mattress up right as if they're not gonna throw them away they were just waiting on the exterminator. So my overall thoughts about this if you should come across room 202 please check first for bedbugs and not just at the Wave rider resort but any hotel, motel and resorts you might be staying at. This was truely an learning experience for me and my hubby we are now very knowledgable about bedbugs and we learn all of this while being on our vacation in myrtle beach sc

• Bedbugs Found
• Requested Refund