Anonymous

Unfortunately, my biggest nightmare became my reality. I was originally booked from 7/19/2023 to 7/23/2033. On the morning of 7/21/2023 I woke up with bedbug bites. Immediately, I informed the front desk staff. After waiting for nearly 20 minutes, a few housekeeping staff came to inspect the bed. These staff members claimed to be “bed bug experts.” Due to the fact that they were unable to find any live bugs on the bed or box spring, they declared that there was not a bed bug issue. However, it does not take an expert to know that bed bugs can hide ANYWHERE. One staff member claimed that my bites were mosquito bites. Unfortunately, I had previous experience with bed bugs and knew the difference between a bed bug bite and a mosquito bite. Despite, no evidence of live bugs there were other signs of bed bugs aside from the bites. 1. The first night that I arrived, I was greeted by a musty smell in the room. 2. After the housekeeping staff left the room, I further inspected the bed and found small blood specks alongside the edge of the bed. I was informed that the hotel was fully booked and therefore they could not put me in another room. The hotel manager informed me that if I was uncomfortable with staying, they could cancel the rest of my stay and try to find me accommodation elsewhere. While waiting for my work company to make arrangements for accommodation, I was rushed by hotel staff to make a decision of whether or not I was staying at the hotel. He explained that if I was not going to stay, they would need the room for another guest. This just proved that none of the staff members took my concerns of bed bugs being present in the room seriously. The hotel was more than ready to occupy a room with bed bugs to another guest. This is just shameful and awful because they did not even hire professionals to rectify and further investigate the issue. Though staff members were nice and as helpful as they could be, it was very sad that they were willing to let another guest go through the same traumatizing experience as I did.

• Bedbugs Found
• Requested Refund