Anonymous

Woke up at 6:30am itching and covered in bites--found bedbugs crawling on the bed. Caught them and took one to the front desk, only to be told the manager wouldn\'t be in until 8:00 but he would contact us. This was followed up with a call to our room a few minutes later threatening us not to tell other patrons. At 8:30 when we checked with the girl at the front desk she told us, the manager had come and gone but was told about the bugs. She went on to say he had gone shopping and would call-- this was over 48 hours ago and still no call from the manager. When we asked how to contact him, she wouldn\'t give us his contact information and added \'it doesn\'t involve me, so it doesn\'t affect me and I really don\'t care\' handed us a bill for the FULL amount charged on the card used to hold our 2 rooms for 3 nights and demanded us to leave or she would call the cops. Extremely rude staff with very poor management.

• Bedbugs Found
• Requested Refund

Anonymous

Found the bedbugs on Oct. 20 after awakening with multiple bites on my arms and lower back. Peeled up the mattress and found them by the headboard. Called management and they said they'll move me to a new room and "get it taken care of."

• Bedbugs Found
• Requested Refund