Anonymous

As charming as the Guest House appears, we had an unfortunate experience with bed bugs in the Revels Room on 8/3/25. After our stay, I counted 60 bites on my body and over 100 bites on my friend. As soon as we discovered the bugs, we reported it to the front desk and general manager. We appreciated being immediately moved to another room to complete our stay, but the damage was done and we were not given any support in making sure any bugs were moved to the new room or came home with us in our things. This made us feel that the Guest House is underprepared and ill-equipped to handle the inevitable spreading of the bed bugs. Immediately after our stay, we had to go through the arduous process of checking all of our clothes and bags for bugs and eggs-- leaving our things to sit in the sun on the porch in hopes that any stowaway bugs would be killed. Because we are on a long trip away from home, we had to spend time laundering our clothes at a laundromat, and because of severe reaction to the bites, we had to visit an urgent care for a steroid shot and medication. We have spent every night and day since our stay extremely uncomfortable and paranoid about bugs. We have tried to get in touch with the general manager to request a refund for our stay to cover our unexpected medical and laundering costs. But despite sharing photos and videos of the bugs with the general manager the evening of our stay, a message through their guest portal regarding our experience (because there is no visible email to be found on the website), speaking with two different staff and leaving our contact information over the phone, we have not been able to get in contact with the general manager. We feel this is a small ask and did not want to leave a poor review, but we feel we're left with no other option. To any future visitors, I would not recommend staying here until you can be sure the issue has been throughly handled, and be prepared for difficulties resolving issues after you've physically left. We are still hoping to revolve this matter soon and will continue to try to reach the general manager about this issue.

• Bedbugs Found
• Requested Refund