Anonymous

My wife woke me up 2 x to say there were bugs. I told her to go back to bed. Woke up in the morning to find bed bugs, cock roach, and ticks. No manager on duty and not available by phone after 3 attempts. At this time still waiting on a call back, but they would not credit the room until I spoke with a manager. Brought the front desk live samples of the bugs found. Very dirty room once I started looking around.

• Bedbugs Found
• Requested Refund

Anonymous

Jan King Peoria AZ on 10/14/2014 Room 250 at the Super 8 on Jackson in Oxford MS was infested with bed bugs. I checked in on Friday Oct 10, 2014. My stay was through Tuesday morning the 14th. I initially didn't know what the welts were when I woke up on Saturday and thought maybe it was a reaction to new lotion. As they progressively got worse and more itchy by Monday morning something told me it wasn't lotion and I pulled back the sheets and a bedbug was literally crawling on the sheet I just got up from. I started taking pictures immediately and then I saw another one crawl on the pillow. I scooped it in a cup to show the hotel manager. This was all about 800am on Monday morning the 13th of Oct. The lady at the front desk immediately moved me to a different room and told me to speak to the manager Jack after 12pm. I returned approximately 1:15pm and spoke to Jack and another front desk lady who I had never seen or spoke to before about this issue. I showed them all the bite marks on my arms neck face and hands and also the bed bug in the cup. They both said it was my responsibility to advise them right away when this first happened and that I continued to stay in the room. I said I didn't know the cause of the bumps until I pulled back the sheets at 8 AM that morning and they kept repeating themselves that because I stayed there both Friday Saturday and Sunday night that they would only remove Sunday nights charge and not charge me for Monday night but Friday and Saturday I was responsible for paying. In doing research it is now not surprising that the bumps did not appear until Saturday because it can take a few days for bedbug bites to appear; in fact, today is the 14th and new bumps continue to pop up. I told them I was okay with moving to the new room but that I expected them to credit me for the entire stay and he refused to do that so I told him that I would be putting in a dispute with my credit card and that I would win this easily and he said it depends on how you choose to do the dispute as if to challenge me. I told him that I am well aware of Visa and MasterCard dispute rights and that he would definitely be sorry that he was not willing to work with me because the additional two nights would be charged back to his merchant bank. Additionally I have also contacted the president of Super 8, Mr. Valletta and will also be filing a formal complaint with their customer care department. To somehow put the blame on the consumer for a bedbug problem in a hotel is ludicrous and this is not how a company should treat their customers. This is absolutely a horrible feeling to think I slept in that bed and potentially all of my belongings may be contaminated now. The lack of concern by the hotel manager and blaming the customer is unacceptable.

• Bedbugs Found
• Requested Refund