Anonymous

BED BUGS! and management that DOES NOT CARE! Checked into room 418 on March 11th 2023 and checked the mattresses for bed bugs. There was evidence of bed bugs on the corner of both the mattress and the box spring. I took pictures of both. I alerted management who's first comment was "Thats not our hotel it's the Super 8" which is across the street. I was told that the Hampton Inn had no bed bugs. This is after I saw bed bug evidence and have photos to back my claim. While management denied bed bug issues they did change my room...to the room NEXT-DOOR! Room 420 which shares a wall with room 418. Hilton Guest Assistance Team told me that " they are not authorized to intervene in bed bug concerns as we are globally situated, and these cases need to be resolved at the property level". Hampton Inn & Suites Manager told me "We found no evidence of bed bugs. Normally speaking, evidence of a bed bug outbreak would be many black dots all over the mattress. Our mattress in room 418 have zero black marks on them." Room 418 has bed bugs. I saw "the many black dots" and have photo proof. Bed bugs can be anywhere - especially in hotels. I am highly disappointed in of course the bed bugs but also how this hotel and their parent company has handled this situation.

• Bedbugs Found
• Requested Refund