Anonymous

On May 25, 2025 I noticed bug bites all over my body and on May 26 I found a live bed bug on my hotel bed. I took a picture, then killed the bug and blood came out of it. I went to the reception at 8 AM and was told to go back to my room and that someone will be there shortly. At 10 AM I got a call from the reception telling me the same thing - that someone will come to my room shortly. At 11.30 AM I went to the reception desk since 3.5 hours have passed without me getting any feedback from them. They once again told me that someone will be there shortly, that there's nothing they can do for me and that I have to leave the room immediately but leave my stuff in the infested room. At 4 PM (8 hours after I told them I killed a bed bug) they offered me another room. I told them that my suitcase was next to the bed and that it probably had bed bugs in it, they just said that there is nothing that they can do and that they can give me trash-bags " if that would make me feel better". They were rude and disrespectful and didn't try to help me at all. I never had to deal with this issue before in my life and I'm scared that I will bring bed bugs back home with me and have the same issue at my own apartment.

• Bedbugs Found
• Requested Refund

Anonymous

Stay: October 14-16 2025 First, I want to say the staff I interacted with during my stay were very kind and helpful. Unfortunately, that’s the only positive part of this experience. The room itself was dirty and very dated, but I’m not one to complain and I’ve never written a review like this before. I was staying here for a company trip, so my time was spent only between the hotel and the work meeting site directly across the street. On the second morning, I woke up with two large bumps on my face and neck. At the time, bed bugs literally never crossed my mind. On the third morning, I left very early for my return flight to Florida, threw on long sleeves due to the cold, and headed home. Once I arrived home, I realized I was covered in bites, concentrated on my face, neck, and arms. My face then developed a severe allergic reaction. I saw my doctor, who confirmed the bites were from bed bugs. Out of fear I brought them back with me into my home, I had to discard all of my belongings from the trip. I emailed the hotel with photos to notify them of the issue, both to seek reimbursement for my belongings and, more importantly, to prevent this from happening to another guest. Brad, the manager, responded quickly saying he would check the room but that they were unaware of any issues. I never heard back from him again. While waiting, I checked prior reviews and found several reports of bed bugs, including one from a guest who stated she saw one crawl out of her pillow. I gave both the hotel and Hilton corporate over 60 days to respond. When I finally received a response, I was told they would not reimburse me because I didn’t notify them until the day I got home—even though I was traveling and unaware. I was not asking for reimbursement for my stay, only for basic belongings, a doctor visit, and peace of mind that the issue was addressed. I was also told they have no procedures in place for situations like this. They did offer two free nights with Hilton, which I declined. I will never stay at another Hilton. I understand that bed bugs can happen anywhere, but the lack of accountability, concern for guest health, and the implication that this was somehow my fault is alarming and frankly, insulting. As a professional who travels for work, this experience has left me extremely uneasy about hotel stays going forward. I hope this review helps someone else avoid a similar experience.

• Bedbugs Found
• Requested Refund