Anonymous

I stayed in Suite #7 at Ed Lugo Resort in Wilton Manors, Florida from 3/1/2017 through 3/3/2017. I want to first acknowledge the friendliness of the resort staff and the top notch accommodations. While getting ready to check out, my partner noticed red dots on his stomach. Upon further inspection, I noticed more on his back so we called a friend who is a professional housekeeper who found bed bugs coming out of a wall outlet and in the seam corners of the mattress cover. I contacted the owner of the resort, and reported it to him. At first he was very nice and offered a free night in an upgraded room. I refused the free night, but did take him up on the upgrade. We noticed, once we moved into the new room a clean crew when into our old room and two hours later Ed approached my partner and told him we had to leave and offered him a cab ride and $100. He also said he had an inspector come and could not find any bed bugs. He then came to my room and told me the same thing and made the same offer. I told that I would not be treated in such a way and refused the offer, but kindly asked for a refund for the what I paid already. He referred me to the hotel Ed Lugo website where no refund policy is posted.

• Bedbugs Found
• Requested Refund