Extended Stay America Austin Southwest Bed Bug Reports

Extended Stay America Austin Southwest

5100 US Hwy. 290 W.
Austin, TX - 78735

Bedbugs Found



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Bedbug Reviews


Anonymous

My friend and I reserved a room with 2 full beds for 2 nights. We stayed one night in Room 203. Later the next day, I developed these large welts on my neck and left forearm. At first I thought they were mosquito bites although they felt different. Then my friend who was resting on her bed saw moving 3 moving bugs. She killed them and saw that they were filled with blood. Then she found another one and killed it. I called the front desk line, but I was connected to an automated system. After about 5 minutes, I was connected to a person. After explaining the situation, she told me that she would let the night person know. I waited 15 minutes. Then my friend and I went downstairs to the front desk. No one alerted him about the situation, so I had to explain what happened again. I requested a new room. He was able to get me one. I requested a refund as well. He told me he couldn't override the system and told me I would need to speak with the regional manager who would not be in until Tuesday. Right now, my friend and I are in another room for the night.
  • Bedbugs Found
  • Requested Refund
Room Number:
203

10/02/16

bedbug

Anonymous

Laying in bed and one crawled across the sheet. We put the bug in a plastic cup and researched what it was. Confirming it so be a bed bug we started searching our bed and found 8 of them on just one bed. Took videos and pictures and got refunded and left.
  • Bedbugs Found
  • Requested Refund
Room Number:
413

12/11/16

File a report for:

Extended Stay America Austin Southwest

5100 US Hwy. 290 W.
Austin, TX - 78735

How to get rid of Bedbugs at home

If you find bedbugs in your home you should remove as much clutter and as many items as possible from your house. Replace all bedding and examine the box spring for bedbugs.



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