Anonymous

Checked in the evening of January 21, 2024. Put my luggage and purse on the countertop as there was no luggage rack in the room. Took a shower and sat on the bed. All of a sudden there were bedbugs all over the bed. I checked my luggage and purse on the counter and it was covered with tiny bedbugs. Called front desk and the clerk was very helpful. She gathered up my belongings and put them in the dryer for 30 minutes and moved me to a new room. She sprayed my suitcase and crochet purse, but I'm not convinced that would kill all the bedbugs in the crevices. Later I asked the night clerk for some trash bags to put my belongings in so that I could further sanitize them. He gave me one trash bag. In morning I asked head desk clerk if they had a protocol or advice to keep me from taking the bed bugs home. Was told no. I asked for another trash bag and was told they did not have any. I pointed out to her where the other clerk had gotten one and she reluctantly gave me one. Night clerk was still there and made the disgusting comment that I probably brought the bedbugs with me!!! As an immuno-compromised patient going to the Mayo Clinic this whole situation was traumatizing anyway and to be treated like that was inexcusable.

• Bedbugs Found
• Requested Refund