Anonymous

I woke up at 2:30 am on May 21st 2019 with bed bugs crawling all over our sheets. I killed several and they were full of blood. I had my husband, my baby, and myself in the bed sleeping. We were on the 4th floor in room 4013. There has been several reports of bed bugs here, but the manager lied about it and said they had never had this issue. This was our 5th stay at the great wolf lodge and didnt believe the reports until we were the victims. She also lied when a friend who had a night stay coming up called to cancel her reservations after hearing our story. The manager and security put a bug in a plastic drink cup for "testing" from a specialist. They offered to clean our clothes for us and give us to a different room, but we didn't feel safe anymore so we went home and left the clothes that were on our bodies while we were sleeping on the floor in the room and told the manager to burn them. We went home at 3am with 3 crying children and the feeling of disgust. We got a refund for our stay and will never go back.

• Bedbugs Found
• Requested Refund

Anonymous

WE STAYED AT THE LODGE ON 6/8/14 AND DISCOVERED BED BUGS IN OUR ROOM. WE REPORTED IT AND WERE GIVEN A DIFFERENT ROOM. WE WASHED ALL OUR BELONGINGS AND THE BUGS STILL ENDED UP COMING HOME WITH US. YUK!

• Bedbugs Found
• Requested Refund