Anonymous

I stayed there in Room 105 for 4 nights (Nov 29th-Dec 2 and was bitten each night. I saw ants in the room and just assumed that must have been it, or would have left right away. On the third morning, I went to the lobby and asked a staff member if any other guests had similar complaints. He lied and said "no." On the fourth night I was awakened at 5AM to the horrible itching and I ripped off the sheets to find bed bugs. I caught one and placed it in a cup. It was the size of an apple seed.

I have over 90 bites all over my arms, legs, neck, torso and face.

That morning there was a sweet guy in the lobby who was embarrassed because of the whole situation and admitted that many guest had their money refunded because of it, including my neighbors in 104. I later found complaints of bed bugs for this hotel on the web dated July, 2011.

I demanded my money back due to the experience, and when the MANAGER finally arrived 3hrs later, she looked me straight in the eye and stated that her hotel did not have bed Bugs. I produced the cup with the still alive parasite in it, and she refunded my money.

BED BUGS ARE A HUGE DEAL!!! They spread like wildfire. I now have to dry clean or freeze everything I had in the room before it can be brought back into my home or I risk infesting it. I was just there for Art Basel 2011, with a weeks worth of clothes and equipment for an art installation. All of it has to be de-bugged.

WORST EXPERIENCE EVER!!!! The worst part is its not over. These bites can itch for weeks.

Not to mention the place was nasty, not a kitchenette as promised, no wi-fi in the room--you had to sit in their tacky lobby. The poor embarrassed guy at the desk was the best thing about the place. At least he was real.

• Bedbugs Found
• Requested Refund

Anonymous

We stayed in your hotel room #213 on 22 Sept 2017. We found bedbugs in our beds. We had bite marks over our body in the next morning. See attached photos. We informed the front desk person about it and showed photos, he said 'We are sorry about it'. I don't know what actions were taken upon my complaint. I asked for a refund for my booking. This is was my first experience with bedbugs, so I didn't know what to do.

• Bedbugs Found
• Requested Refund