Anonymous

On September 16, 2022 I checked into Hampton Inn on Shirley drive in Jackson, MI with my five year old daughter. I was bitten that night and on September 17, I awoke with bites on my left shoulder, left elbow, and left first finger. I saw the bedbug when I moved my pillow and took photo and video evidence. I called the front desk and notified them. The front desk assistant came to my room, visibly saw and handled the bug, checked for more and asked if I wanted a refund or a new room. I told her a new room. My new room had visibly used sheets, I asked for the bedding to be replaced and left the facility to carry on with my agenda. When I returned that day to obtain a refund and check out to go to a different hotel, the front desk assistant stopped me and said the GM was compensating for my room. I asked her to come verify to the best of her knowledge, the absence of bed bugs in my new room. She did so. I asked to verify with the GM, that all three nights were compensated for. I have been verbally told by the General Manager, that the points have been added by himself and they would appear. I received 1000 points instead of 100,000 points compensation. My husband called and spoke with the assistant manager and while on the phone she asked a front desk assistant about my case. the front desk assistant stated she did not handle my stay however, she had a customer complaint of bed bugs the week of 09/24/2022. The hotel has a bed bug infestation.

• Bedbugs Found
• Requested Refund