Anonymous

I checked into the room on a Wednesday night October 4, 2017. The room appeared very clean and in good condition. When I woke on the morning of October 5, I noticed raised bumps on the back of my legs. I got up out of the bed and open up the blinds. In the fold of the blinds I noticed a bug that looked like a tick. I knocked it down and stepped on it and put it on a tissue. When I began to look at the blinds some more I noticed more bugs in the folds of the curtains. At that time I call down to the desk, who then transferred me to the management of hospitality. I told them that I was concerned there was a tick problem in the room and that I wanted to be changed to another room and requested a manager to come to room 621 that I was in. As I waited for management I decided to investigate the bed a little bit more and pull back the sheets to find bugs scurrying about. When management arrived they showed the concern as well and offered immediately to get me to another room. There was no offer to treat my belongings until I made the request that my clothes be put through the dryer. At that time the manager said that would be no problem, and that they would take my things downstairs to put in the dry heat, as well as inspect and spray my bags. The cost of my room was reimbursed to my place of work, since they paid for the room, and I was there for business purposes. However, they still charged me for parking. The manager Alyssa also sent up a bottle of wine to my new room. Nice gesture but the bug bites and the physical allergic reaction that my body went through because of these bites was not worth a bottle of wine!

• Bedbugs Found
• Requested Refund

Anonymous

Bumps began to appear all over body. Red, itchy, pest control company confirmed that there was positive tests for bed bugs in that room. When calling and being told “ the test was negative”, I requested the report from the pest control service that they hired for tests. Now, all of the sudden there is confusion and the manager “Leo” confirms that the test, in fact, was positive for bed bugs after denying it the first time. Another member of my party got them as well. He was on the tenth floor, I was on the seventh. Another member of my party stayed in the Omni villas. These are condo like villas next door to the resort property. This member of my party also has bed bug bites covering her body. This place is obviously infested since it was an issue at both locations on property ( July 19-24). Having bed bugs, then trying to lie about it??? Not acceptable. They seemed very passive about this issue. My first impression of this resort was good, but I am now dealing with the reprecutions of their lack of cleanliness. A review posted in 2014 reporting bed bugs as well. This seems to be a recurring problem.

• Bedbugs Found
• Requested Refund