Anonymous

BED BUGS! We stayed at this Fairfield Inn the weekend of January 11 - 13, 2019. We were there for a high school softball tournament. We woke up Sunday morning and were covered in bed bug bites on our feet, legs, arms, hands, face, neck and stomach. We were miserable. We pulled the covers back and videoed a bed bug crawling on the covers. We showed the video and our bites at check out to the desk clerk. The clerk ask that we send her the video and she also took pictures of our bites. She stated she would contact her general manager immediately. On Monday morning I received a survey about our stay. I detailed our experience, including the fact that we had not been contacted by the general manager. Within a couple hours of the review, I received an email from the general manager asking for a good time to call. I told her I would be available after 4:00 pm. I never received a call. The charges on our card were credited for our stay. On Tuesday, I received a call from the hotel's general counsel for our statements about our experience. We told him of all the bites, sent him the video and pictures of our bites. He told us he would investigate and then contact us. To this date, we have not been contacted from him or anyone else regarding the investigation. This experience was miserable. We suffered for weeks from the bites. After reading about bed bugs, bites can take up to 14 days to appear. The bites continued to appear days later. The medicine only temporarily helps. We had to take an antihistamine every 4 hours. We used hydrocortisone cream and calamine lotion and it still did not help. We also fogged all our belongings that we had taken with us, including the suitcases. It is my understanding once a hotel has a charge of bed bugs, they are supposed to let the public know. I have not seen any indication of this on their website for this hotel.

• Bedbugs Found
• Requested Refund