Anonymous

On the second day of my stay (July 9-13, 2023), I notified the staff of bug bites and requested a room change which they accommodated. My body was itching due to the bug bites and wanted to know what caused them. The general manager, D has the worst customer service I've ever experienced. She said that the bites came from fleas as they allow pets in the rooms. She also accused me of lying about where the bites originated. The itching and discomfort became too much therefore, I ended up going to Urgent Care at Palomar Health where Dr. Nicholas S. identified the bites as bed bug bites. Medicine was prescribed for this. I also had to follow a lengthy and costly process to ensure that I didn’t bring this infestation into my home and workplace. I was treaty horrible by the general manger, D, who later ended up apologizing for her treatment towards me. This of course once I provided the doctors assessment of the bites. The hospital and pharmacy logged the bed bug infestation as they need to track reports in effort to prevent outbreaks. The general manager rented the room to another guest after me and mentioned that she informed them of bugs and that they were ok with that. I seriously doubt that she mentioned this to them, no one would stay in a room infested with bedbugs. She desperately needs customer service training. I paid for four hotel nights and ended up getting the worst experience in my 17 years of worldwide travel. This hotel needs to be shut and treated to remove the bed bug problems they currently have. I am expecting a call from someone at Best Western to discuss specifics. Horrible experience!

• Bedbugs Found
• Requested Refund