2011-05-06 07:18:02
Comfort Inn & Suites John Wayne Airport
2620 Hotel Terrace Dr.
Santa Ana, CA
Room Number: 206
I unfortunately stayed at Comfort Suites John Wayne Airport Santa Ana on March 13th, 2011 I woke up during the middle of the night with incessant itching on my back and when I looked in the mirror it was a strange "LINE" of red welts on my back. I knew it wasn't hives and i don't have any known allergies. I felt certain it had to be insect bites. At first i thought maybe spider bites. I went online because I couldn't go back to sleep. After about 30 minutes researching online I was appalled to discover that it had to be BEDBUGS. i couldn't believe. I got dressed and went down to the lobby, showed them the bites but they insisted they "DON't HAVE BEDBUGS!!!" I was outraged that they wouldn't give me another room The next morning I demanded my money back from the General manager. He refused to give me my money back! I have been fighting for a month and a half to get my money back. I even went through their main office Choice Hotels. Since i booked it through Priceline (and their Booking.com)I thought they would help. Lots of promises but just another run around. I am filing a Better Business Bureau complaint against the Comfort Inn. I initiated a Credit Card dispute today. But it isn't my Credit Card company's fault!!! It is the Comfort Inn and I want a refund Then someone told me about BEDBUGREPORTS!!! I am going to check your site from now on every time I am considering staying somewhere. THANK YOU!!!
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